Repairs And Maintenance#

The Estates and Facilities team is responsible for managing the delivery of the cleaning and maintenance services at the College. Through our contractors, ESS (cleaning) and CBRE (maintenance), Members are offered the following services:

  • Cleaning of common areas, including showers and butteries
  • Building repairs and maintenance, including:
  • electrical equipment
  • heating
  • plumbing
  • grounds maintenance

If you have damaged or defective furnishings or equipment in your accommodation, please contact the Facilities Helpdesk (repairs@goodenough.ac.uk or call 0207520 1540). The helpdesk is next to the Reception in London House and is open from 8.00am to 4.00pm; Monday to Friday).

The Helpdesk will process requests for:

  • repairs in rooms, flats and common areas;
  • the loss of heating or electric power;
  • replacement of light bulbs and movement of furniture;
  • cleaning of common areas;
  • pest control;
  • lift maintenance.

You must maintain your accommodation in good order while you are resident at the College. Please report damage or defects as soon as possible, so the maintenance team can attend in a timely manner. Failure to undertake repairs before you vacate your room may result in the forfeiture of part or all of your damage deposit.

Emergencies#

If you have an emergency maintenance issue outside the Helpdesk open hours, please contact Reception. The Reception team will contact our emergency maintenance team who will respond to incidents, including overnight and at weekends.

Repairs and Maintenance#

The College will only carry out work that is necessary while you are in residence. We will try to complete any work with the minimum of inconvenience to you.

When your repair request is issued, the maintenance team is allocated a ’target date’ (the agreed date by which each job will be completed). This is not necessarily the day that the job will be undertaken. When you report a repair, you will be issued with a receipt by email. This receipt is known as a ’task order’. The task order will have a unique reference number, which you should quote if you have a query about your repair.

The majority of repairs are completed within the allocated target date. If your request is not attended to within the timeframe indicated under the ’target date’, please contact the Helpdesk.

Access to Rooms and Flats#

If your task requires facilities or maintenance staff to come into your room or flat, it will be between 9.00 am and 5.00 pm , Monday to Friday, unless it is an emergency. Unfortunately, precise timings cannot be given for requested maintenance or repair work. If you do not wish maintenance staff to enter your accommodation to complete a repair, please place a Do Not Enter sign on the outside of your door. The maintenance staff will not enter and will arrange for a new visit. If the job is an emergency (e.g. water leaking into your room or from your room), maintenance staff will require immediate entry.

All College staff, including maintenance teams, have a clear procedure for entering rooms and flats which includes: knocking clearly twice, then opening the door slowly to alert anyone inside that someone is about to enter.

Maintenance staff are CBRE or ESS contracted staff, all of whom work full-time here at the College. Most have worked with us for many years and are well-known to our Members. The College will not usually send an outside contractor into your room or flat unless accompanied by a member of College staff. Again, most of our outside contractors are well known to the College and have worked with us over several years.

There are a number of statutory periodical checks that must be carried out in our densely occupied buildings to ensure they remain safe and meet regulations: for example, checks to fire safety equipment. If the College needs to carry out routine maintenance work or an inspection in your accommodation, you will be notified in advance by email.

Member Responsibilities#

Room and flat residents are responsible for keeping their accommodation clean, and for providing and washing their own linen. Please keep all common areas, including baths, showers and butteries, as clean as you found them.

Looking after the furniture in your room is your responsibility. You must not remove the furniture from your room or flat and it must all be accounted for when you leave or the cost of replacing it may be taken from your room deposit. It is not possible to remove items from your room for storage or for you to replace items with your own furniture. If you are in a single room, you are not permitted to replace your single bed with a double bed (even if you purchase this yourself).

You are responsible for replacing light bulbs in desk and bedside lamps (bulbs can be collected free from Reception). CBRE’s maintenance team will change ceiling lights.

How to report a maintenance job#

Members should follow this process when raising a maintenance job. Requests for maintenance should be emailed to the helpdesk. For emergencies, please phone 02075201540 between 8am and 4pm, Monday to Friday. Outside of these times, please contact the reception desk on 02078378888.

Reporting a maintenance job

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